FAQs
1. What products does Yayanal offer?
Yayanal specializes in kitchen utensils, food preparation tools, storage containers, and cleaning accessories designed to make daily cooking and kitchen tasks easier and more organized.
2. Where do you ship?
We currently ship within the United States only. Orders with non-U.S. shipping addresses will not be processed at this time.
3. How long does order processing take?
Orders are typically processed within 1–2 business days after payment confirmation, with delivery estimates of 3–7 business days. Processing times may vary during peak seasons or holidays.
4. How long does delivery take?
Delivery times vary by destination and carrier. Estimated delivery times will be provided at checkout or in your shipping confirmation email.
5. How can I track my order?
Once your order has shipped:
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You will receive a shipping confirmation email with a tracking number.
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You can use the tracking number on the carrier’s official website to view delivery status.
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You can also visit our Track Order page and enter your order number and email address to check the status.
If tracking information is not received within 3 business days after shipment, please contact us.
6. What payment methods do you accept?
We currently support PayPal for secure checkout. All payments are processed through trusted payment systems, and we do not store your payment information on our servers.
7. Can I change or cancel my order?
If your order has not yet been shipped, please contact our support team as soon as possible. Once an order has shipped, it cannot be modified or canceled.
8. What is your return and refund policy?
Returns and refunds are handled according to our Return & Exchange Policy. Products must meet return eligibility criteria and be submitted within the specified timeframe. Please review the full policy for details.
9. What should I do if I receive a damaged or incorrect item?
If your item arrives damaged or you receive the wrong item, contact us with your order number and photos of the issue. Our support team will assist you with a replacement or refund based on the situation.
10. How can I contact customer support?
You can reach our support team via email at:
service@yayanal.com
We aim to respond to inquiries within 24–48 business hours on business days.
11. What are your customer service hours?
Our customer service team is available Monday through Friday, 9:00 AM – 6:00 PM (ET). Inquiries received outside business hours will be addressed on the next business day.
12. How is my personal information used?
We collect personal information only to process orders, provide service, and improve user experience. We do not sell or lease personal data to third parties. For complete details, please refer to our Privacy Policy.